TERMS AND CONDITIONS
Kia ora! These terms apply when you browse or place an order through the Lissy and Rudi website. They are intended to make the details of each order clear before you buy.
Products and availability
We describe each piece on its product page. Availability can change, and limited-edition work such as the Harikoa Blanket is available only while stock remains. Some items are made to order and need extra preparation time. Item-specific information on a product page forms part of the information for that order.
Prices, payment and checkout
Review the item, price, delivery options, delivery estimate and order total shown at checkout before submitting your order. Delivery options and costs depend on the items and destination. Customs duties or import charges imposed by a destination country are separate from the product price and shipping charge shown by us.
Payment is handled using the payment options offered at checkout. We send order information to the email address provided at checkout. If an order detail looks wrong, contact us as soon as possible at hello@lissycole.com.
Processing, shipping and returns
Orders are processed and posted on Mondays, Wednesdays and Fridays. Preparation times, delivery options and any change-of-mind return terms are explained in our Shipping and Returns policy. That policy is part of these terms and is available from the website footer.
Consumer rights
For customers buying as consumers, the Consumer Guarantees Act 1993 applies. Goods must be of acceptable quality, match their description and be fit for a particular purpose made known to us. Nothing in these terms removes or limits any right or remedy that cannot lawfully be excluded.
The Fair Trading Act 1986 prohibits misleading or deceptive conduct and false or misleading representations. We aim to describe products, prices and delivery information clearly. The Contract and Commercial Law Act 2017 applies to electronic transactions where relevant.
Website material
The words, artwork, photographs and other creative material on this website are for viewing and shopping with Lissy and Rudi. Please do not reproduce or use our creative work commercially without our written permission.
Contact
For questions about an order or these terms, email hello@lissycole.com.
Ngā mihi,
Lissy and Rudi